Terms of service

1. Who we are

Drone Ready is operated by Fin Smith, a sole trader, of 35 St Aidan's Road, London SE22 0RP (“we”, “us”). Contact: finsmith100@gmail.com.

2. What the service is — and is not

Drone Ready generates draft drone operations documentation (an operations manual draft, registers, logs, checklists and related documents) from your answers to a guided form.

The service provides documentation drafting and organisation support only. It does not grant operational authorisation, is not approval by or on behalf of the UK CAA, and is not legal, aviation-safety or professional advice. Generated documents are drafts: you must review, complete and adapt every document before operational use, and you remain responsible for complying with the regulations and the conditions of any authorisation you hold.

Any UK SORA AI pre-review output is a set of automated document-control observations and questions only. It is not specialist review, an RAE(F) assessment, technical substantiation, a regulatory conclusion or a submission service. You must not represent it as any of those things.

The SAIL III/IV consultant-case workspace records role routing, evidence references, AI preparation notes and human review traces. A recorded name, status or reference does not prove competence, appointment, CAA recognition, technical adequacy or regulatory acceptance. Applying an AI suggestion records AI preparation only and reopens that work item for human review.

Consultant referral briefs are user-controlled exports. We do not appoint, verify or endorse a consultant or RAE(F), and we do not share a case unless a separate service and explicit operator authorisation are agreed.

Regulatory information referenced by the service reflects the sources and dates stated inside your generated documents. Regulations change; always check current CAA guidance.

3. Your responsibilities

You are responsible for the accuracy of the answers you provide; the generated documents are only as good as your inputs.

You confirm you will review every generated document — including every item in the Review Register — before relying on it, and that you will not represent generated drafts as CAA-issued or professionally certified documents.

4. Purchases and delivery

Packs are one-off digital purchases at the price shown at checkout, processed by Stripe. Prices are not subject to VAT (we are not VAT registered).

Delivery is by download immediately after payment, and we also email you a link to your pack so you can download it again. Keep that email.

5. Cancellation and refunds

By downloading your pack you request immediate supply of digital content and acknowledge that you lose the 14-day cancellation right under the Consumer Contracts Regulations 2013 once the download begins.

If your pack is faulty (for example, a corrupted or incomplete file) we will re-supply it or refund you. If you have a problem, contact finsmith100@gmail.com — we would rather fix it than argue about it.

Money-back guarantee: if the CAA refuses your PDRA01 application because of a material defect originating in the Drone Ready-generated documents you submitted, we will refund the price you paid for the pack.

To claim, email finsmith100@gmail.com within 30 days of receiving the CAA's written decision or feedback and provide the generated pack, the documents submitted and the CAA's response. The guarantee does not cover inaccurate or incomplete answers, changes made after generation, missing external evidence, an operation or operator that is not eligible for PDRA01, failure to meet pilot, aircraft, insurance or operating requirements, or CAA fees and professional costs.

6. Keeping your pack

We don't require you to create an account. After payment we email you a link to your pack — keep that email so you can download it again. If you lose it, contact finsmith100@gmail.com and we can re-send it.

7. Intellectual property

Generated documents are yours to use, edit and submit for your own operation. The underlying templates, question logic and software remain ours.

Parts of the generated documents are derived from UK CAA publications and contain public sector information licensed under the Open Government Licence v3.0.

8. Liability

Nothing in these terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or fraud).

Subject to that, our total liability arising from the service is limited to the amount you paid us in the 12 months before the claim; and we are not liable for regulatory decisions, enforcement action, loss of authorisation, loss of profit or business, or losses arising from use of documents that were not reviewed and adapted as required by section 3.

9. Changes

We may update the service and these terms. Material changes will be posted here with a new effective date; continued use after that is acceptance of the updated terms.

10. Governing law

These terms are governed by the law of England & Wales, and its courts have exclusive jurisdiction.